5BluetoothThe Bluetooth Guide

Troubleshooting

Troubleshooting

Driver Problems

It didn’t work: The first things to double check

  • If you have an icon in the sys­tem tray that is white on a blue back­ground ( Bluetooth Tray Icon ) then you should skip the inform­a­tion on this page — your driver is cor­rectly installed already!
  • Check that you fol­lowed the pre­par­a­tion instruc­tions cor­rectly.
  • Double check that you did­n’t make any mis­takes in the main pro­ced­ure.
  • If run­ning the patch­er pro­duced an error, reboot into safe­mode and run the patch­er again
  • If you wer­en’t logged on as a user with Admin­is­trat­or rights, try the pro­ced­ure again with an account that does
  • If you have anti-vir­us soft­ware run­ning dis­able it and retry the pro­ced­ure
  • If you have a fire­wall installed on your PC make sure that the Wid­comm Bluetooth soft­ware has unres­tric­ted access — remem­ber, Bluetooth is a net­work­ing tech­no­logy!
  • If you are using a laptop / note­book with an Intern­al device that came with pro­pri­et­ary soft­ware, read the Intern­al devices sec­tion.
  • If you did­n’t reboot after run­ning the patch­er, please do so now

The list above didn’t help and your device is a PC Card (PCMCIA)

Some PC Cards are a little tricky to loc­ate a driver for. Read the PC Cards sec­tion.

It still doesn’t work

It is pos­sible that Win­dows installed anoth­er driver for you device (such as the Microsoft driver) instead of the Wid­comm driver. Read the Manu­al Install sec­tion.

It still doesn’t work and your device is a USB device and is NOT listed on the Tested Devices section

It is pos­sible that your device is not included in the list of devices that the drivers can recog­nise by default. Read the New USB Devices sec­tion.

It still doesn’t work

  • Try remov­ing everything Bluetooth related from the com­puter, and try the pro­ced­ure right through from the begin­ning again.
  • Read the F.A.Q.

MS Input Devices

The Microsoft Intelli-Drivers mess

Many people have advised me to avoid Intel­li­Type 5.0 and Intel­li­Point 5.0 drivers like the plague. Unfor­tu­nately, installing the Intelli drivers from the Microsoft CD will install Microsoft Bluetooth drivers, which break the Wid­comm driver install­a­tion. Without the Intelli drivers you will not be able to use the extra but­tons on your key­board or mouse. The solu­tion? Install an older Intelli driver! All the oth­er wire­less key­boards and mice pro­duced by Microsoft have the same or very sim­il­ar addi­tion­al keys to the Bluetooth mouse and key­board.

Where to get the older Intelli Drivers

Find them on the [ Down­loads ] page

Internal Devices

Laptop’s with Proprietary Software

Some laptops require their own soft­ware installed as well as the Wid­comm drivers. Toshiba, and Sony both pro­duce Bluetooth enabled laptops that have a soft­ware “switch” to dis­able or enable Bluetooth. If your device isn’t detec­ted after the main install­a­tion you may need to install the ori­gin­al soft­ware.

Installing Toshiba’s proprietary Bluetooth software

  • Down­load the Toshiba Bluetooth Mon­it­or soft­ware from Toshiba 4.18 Mb
  • Extract the Toshiba soft­ware to a tem­por­ary folder and copy the fol­low­ing files to the fol­low­ing loc­a­tions:
Blutooth.INFC:\Toshiba\MS_Bluetooth\
Readme1st.TXTC:\Toshiba\MS_Bluetooth\
BTH_OOBC.DLLC:\Toshiba\MS_Bluetooth\
BLUTOOTH.CATC:\Toshiba\MS_Bluetooth\
BtMonInst.exeC:\Toshiba\MS_Bluetooth\
Q323183_WXP_SP2_X86_ENU.EXEC:\Toshiba\MS_Bluetooth\ENU\
  • Open “Device Man­ager”, and unin­stall all of the Toshiba Bluetooth Devices which can be found in the “Bluetooth”, “USB”, “Ports”, and “Net­work” sec­tions.
  • Use “Add/Remove Pro­grams” to unin­stall the Toshiba Bluetooth soft­ware
  • Reboot
  • Run C:\Toshiba\MS_Bluetooth\BtMonInst.exe
  • Right click on the Bluetooth Mon­it­or in the sys­tem tray, and select “Power > ON”
  • Win­dows should now install Devices. Your Bluetooth Sys­tem Tray should turn white.

If the sys­tem tray does­n’t turn blue and white you may still have a Toshiba / Microsoft driver installed. You should read the Manu­al Install sec­tion.

Manual Install

Manual Driver Installation

The manu­al driver install­a­tion should only be attemp­ted after the Wid­comm soft­ware has been installed. The descrip­tion below describes how to replace the Microsoft driver with the Wid­comm driver. If the Microsoft driver isn’t present you will not be able to com­plete the fol­low­ing pro­ced­ure. If you have a PC Card you should have already read the PC Cards sec­tion. The meth­od for doing a manu­al driver update is dif­fer­ent on dif­fer­ent ver­sions of Win­dows, please use the pro­ced­ure that cor­res­ponds to your ver­sion of Win­dows

Windows XP / 2003 forced manual driver installation

  1. Open the sys­tem con­trol pan­el, and in the “Hard­ware” tab, and click on “Device Man­ager”
  2. Expand the “Bluetooth Radi­os” sec­tion of the device list
  3. There might be a “Microsoft Bluetooth Enu­mer­at­or” and anoth­er device lis­ted
  4. Double click on the oth­er device, and in the “driver” tab, click on “update driver”
  5. Select “Install from a list or spe­cif­ic loc­a­tion”
  6. Select “Don’t search, I will choose the driver to install”
  7. Click on “Have disk”
  8. Type in “C:\Drivers\Win\BDCACT”
  9. Click OK
  10. There should be 1 single device lis­ted
  11. Click Next
  12. Click OK
  13. The sys­tem tray icon should now be white & blue. If it isn’t, reboot your PC.

PC Cards

My PC Card didn’t find a driver

  • Did you carry out part 10 of the main instruc­tions?
  • Have you read the Manu­al Driver Install­a­tion instruc­tions?
  • If you have a 3Com PC Card, see below

I have a 3Com PC Card

I have a cus­tom driver file avail­able for ver­sion 3 of the 3Com PC Card. Down­load it from the Down­loads page and save it to the main install­a­tion folder (C:\Drivers\WIN\BDCACT\). If you have a ver­sion 2 card, I do not cur­rently know a meth­od of installing these. A firm­ware update may be pos­sible.

New USB Devices

My USB Device wasn’t found…

Every USB device has a VID (Vendor I.D.) and PID (Product I.D.). If your device was­n’t found it is pos­sible that it’s ID is not lis­ted in the Wid­comm driver. The Wid­comm drivers will only install for devices they recog­nise, and they recog­nise devices based on their VID and PID. The install­a­tion file btwusb.inf con­tains a list of USB VIDs and PIDs that the drivers will recog­nise. All USB devices will work with the Wid­comm stack, but the ID’s for some of them are not included with the drivers. If your device is not included you will need to add it.

The major­ity of note­books / laptops with intern­al Bluetooth use an intern­al USB solu­tion. If you have a note­book / laptop and are exper­i­en­cing prob­lems get­ting the driver work­ing, you should read this sec­tion, even if you don’t have an actu­al USB dongle to plug in.

How to find the VID and PID of a device

This meth­od will enable you to find the VID and PID for your USB Bluetooth hard­ware before it has a driver installed.

  • Con­nect your Bluetooth dongle, and let Win­dows add it as an “Unknown device”
  • Open “sys­tem inform­a­tion” from start/programs/accessories/system tools/system inform­a­tion
  • Expand “Com­pon­ents”
  • Select “USB
  • Loc­ate the device in the list
  • It will have an ID in the fol­low­ing form: USB\VID_XXXX&PID_YYYY\ZZZZZZZZZZZZZ
  • Make a note of the VID (the XXXX) and the PID (the YYYY)

How to update your driver with the VID and PID of your USB Dongle

This ser­vice is no longer func­tion­al, sorry

  • Fill in the form below with the details of your device.
  • After you have suc­cess­fully sub­mit­ted your device details, right click >here and select “save tar­get as”.
  • Save the file into the install­a­tion dir­ect­ory (C:\Drivers\WIN\BDCACT\). Over­write the old file.
  • Remove your USB Dongle.
  • Restart Win­dows.
  • Re-insert the dongle.
  • If Win­dows prompts you for a driver, point it to C:\Drivers\WIN\BDCACT\
  • If you are not promp­ted for a driver and the sys­tem tray icon remains red you may need to start the install­a­tion pro­ced­ure again from the begin­ning using the new file.
New device ID’s sub­mis­sion­Please only sub­mit new VID / PID com­bin­a­tions!
Your Name: VID: PID: Device Name:

Devices already supported

044e3001ALPS basedprovided by DIY Media Home
049F0027COMPAQ CSR basedprovided by DIY Media Home
3001044ECOMPAQprovided by DIY Media Home
04BF030AIBM CSR basedprovided by DIY Media Home
04BF0309TDK CSR basedprovided by DIY Media Home
04BF0310IBM BDC CSR basedprovided by DIY Media Home
04BF0319TDK USB ADAPTERprovided by DIY Media Home
04BF0320TDK CSR BC2 basedprovided by DIY Media Home
04BF0317ULTRAPORTprovided by DIY Media Home
04BF0318BDCprovided by DIY Media Home
0BDB1000Eric­sson Busi­ness Mobile Net­works BVprovided by DIY Media Home
0BDB1002Eric­sson Mul­ti­pointprovided by DIY Media Home
0A120001CSRprovided by DIY Media Home
08EAABBAEric­ssonprovided by DIY Media Home
0A5C200ABroad­comprovided by DIY Media Home
0A5C2035Broad­comprovided by DIY Media Home
055D0BB1SAMSUNG BC02 extern­alprovided by DIY Media Home
0C100000Sil­ic­on Waveprovided by DIY Media Home
05B11389Sil­ic­on Waveprovided by DIY Media Home
0B7A07D0Zeevoprovided by DIY Media Home
413C8000Dell BC02provided by DIY Media Home
16680441IBM integ­rated BT Modemprovided by DIY Media Home
16682441IBM Integ­rated Bluetooth IIIprovided by DIY Media Home
0F4D1000Micro­tune USB Bluetooth Deviceprovided by DIY Media Home
0DB01967MSI USB Deviceprovided by DIY Media Home
0DB06970MSI USB Deviceprovided by DIY Media Home
0DB0697AMSI USB Deviceprovided by DIY Media Home
045E007EMicrosoftprovided by DIY Media Home
045EFFFFMICROSOFT USB Device DFUprovided by DIY Media Home
04000807Nation­al Semi Bluetooth boardprovided by DIY Media Home
04835000STMprovided by DIY Media Home
04511234TIprovided by DIY Media Home
0451FFFFTIprovided by DIY Media Home
044e2014SONYprovided by DIY Media Home
0D9A0001FORMOSAprovided by DIY Media Home
049F0086BLUETHUMB USB Deviceprovided by DIY Media Home
046DC707LOGITECHprovided by DIY Media Home
046DC708LOGITECHprovided by DIY Media Home
046DC709LOGITECHprovided by DIY Media Home
0FD10001Giantprovided by DIY Media Home
050D0081Belkinprovided by DIY Media Home
050D0083Belkinprovided by DIY Media Home
050D0084Belkinprovided by DIY Media Home
04AD2501Panaso­icprovided by DIY Media Home
05470001ICSI USB Deviceprovided by DIY Media Home
04710809Philips BluePearlprovided by DIY Media Home
11D92600Itronix Bluetooth Deviceprovided by DIY Media Home
413C8501Dell Elwoodprovided by DIY Media Home
03F0011DBROADCOM for HPprovided by DIY Media Home
11311001ISSC USB Deviceprovided by DIY Media Home
13100001Air2U Deviceprovided by DIY Media Home
0BF81003Fujitsu Siemensprovided by DIY Media Home
48511103FORMOSAprovided by DIY Media Home
16680500Actiontec USB Bluetooth Device BTM200provided by DIY Media Home
07B8B02AABOCOMprovided by DIY Media Home
03EE641FMITSUMI USB Deviceprovided by DIY Media Home
03EE6440MITSUMI CSR basedprovided by DIY Media Home
03EE6438MITSUMI CSR basedprovided by DIY Media Home
050600A23COM Ver­sion 3provided by DIY Media Home
050600A13COM Ver­sion 2provided by DIY Media Home
050600A03COM Ver­sion 1provided by DIY Media Home
09D3000AAny­comprovided by DIY Media Home
09D33001Any­comprovided by DIY Media Home
05CC2500Elsa Vianectprovided by DIY Media Home
057C2200AVM Blue­Fritzprovided by DIY Media Home
044E3003Sony Vaio Intern­alprovided by DIY Media Home
09300503Toshiba Laptop Intern­alprovided by DIY Media Home
09300505Toshiba Laptop Intern­alprovided by DIY Media Home
04BF0309TDK CSR based VID&PIDprovided by DIY Media Home
07B8B02AW‑Linx USB Dongleprovided by DIY Media Home
0A12FFFFCSR DFUprovided by DIY Media Home
08EAABBBEric­sson DFUprovided by DIY Media Home
04BF030BTDK CSR DFUprovided by DIY Media Home
04BF0321TDK CSR DFUprovided by DIY Media Home
04BF030CIBM CSR DFUprovided by DIY Media Home
04BF0311IBM BDC DFUprovided by DIY Media Home
044eFFFFALPS DFUprovided by DIY Media Home
413C8010Dell BC02provided by DIY Media Home
16681441IBM Integ­rated Bluetooth III DFUprovided by DIY Media Home
16683441IBM integ­rated BT Modem DFUprovided by DIY Media Home
0DB0FFFFMSI USB Device DFUprovided by DIY Media Home
049F0036BLUETHUMB Device DFUprovided by DIY Media Home
0FD1FFFFGiant DFUprovided by DIY Media Home
0C100001Sil­ic­on Wave DFUprovided by DIY Media Home
0A5C2000BROADCOM DFUprovided by DIY Media Home
03EEFFFFMITSUMI USB Device DFUprovided by DIY Media Home
07B8FFFFABOCOM DFUprovided by DIY Media Home
044e3002Sony Vaio Intern­al ALPS basedsub­mit­ted by Keni­chi
14528203Apple CSR based intern­al Bluetooth mod­ulesub­mit­ted by Me
046dc704Logit­ech Dinovo desktopsub­mit­ted by James
046DC505CSRsub­mit­ted by Stephan
09300502Toshiba Satel­lite Pro 6100 Intern­al Bluetoothsub­mit­ted by Richard Bar­rass
0A5C2033Broad­comsub­mit­ted by Helio
044E3007ALPS based for sony vaio A117Ssub­mit­ted by papyn­oel
09DA0006Eag­leTec USB Bluetooth Adaptersub­mit­ted by Gabor Halasz
0E390137Smart Mod­u­lar Tech­no­lo­gies BlueO­palsub­mit­ted by Foz
0DF70700Mobile­Ac­tion MA-700sub­mit­ted by k.m.krishnakumar
047D1023Sony Vaio Z1MPsub­mit­ted by Steve Cream­er
0A121000D‑Link DBT-120 Rev3sub­mit­ted by Basti­an
044e0069SONY VAIO Note (PCG-C1MSX)sub­mit­ted by Hiro

Uninstallation

How to uninstall Widcomm drivers

The Wid­comm drivers should have a nor­mal add/remove option in the con­trol pan­el, regard­less of who sup­plied them. If your install­a­tion has become dam­aged, and for some reas­on you can­not use the nor­mal unin­stall­a­tion meth­od, the details below should help you remove the Wid­comm drivers from your sys­tem.

The procedure

  • Make a back-up of your sys­tem registry
  • Run “regsvr32 ‑u BtNeighborhood.dll”
  • Run “btstackserver.exe /unregserver”
  • Run reged­it and delete the WIDCOMM key from HKEY_CURRENT_USER and HKEY_LOCAL_MACHINE
  • Delete “bt*.dll”, “btcpl.cpl”, and “bt*.manifest” from your sys­tem folder (this var­ies depend­ing on which ver­sion of Win­dows you are using)

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5 Comments

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Reply
gravatarJon Scaife

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