In recent months I’ve encountered several problems where people have contacted me asking for help getting their USB scanners working on new PCs. In each case the new PCs have come with Windows 7 x64, and the scanners have been USB devices produced by Canon and Nikon. Both of these imaging specialists have seriously dropped the ball on supporting products, including some quite expensive premium kit from not all that long ago.
The 2 most recent devices I’ve had to fix have been a Canon CanoScan LIDE 50, and a Nikon CoolScan IV ED. The Canon is a fairly standard flatbed scanner, and the Nikon is a slide scanner.
1. The first solution, is a universal option, which supports a lot of scanners on Windows 7 x64.
- Download VueScan from Hamrick
- Connect the scanner
- Install it
- Uninstall it
- Open device manager (right click on my computer, choose properties, click on device manager link on left hand side)
- Find the scanner (unknown device usually)
- Right click, and select “update driver software”
- Choose “browse my computer for driver software”
- Click browse and browse to c:\VueScan
- Click next etc until finished
- Download and install the scanner application from the manufacturer, but don’t install the drivers
2. The second solution, which I was able to use for the Canon, is a specifically made driver
- Download the customised driver courtesy of webwhitenoise
- Install via device manager
- Install the Canon Toolbox
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